Retention

Respect + Trust + Communication = Engagement → Retention

Foundation > Enhanced Skills > Leadership Path = Professionalizing Caregivers

Don't just write care plans—write job descriptions to set the caregivers up for success.

Program ROI = (Increased Retention Years ÷ Baseline Retention Years) × (Annual Gross Margin per Client)

In a support group: everyone refers a client, becomes a client, or is a client