Culture

Respect + Trust + Communication = Engagement → Retention

Foundation > Enhanced Skills > Leadership Path = Professionalizing Caregivers

Home Care + Care Management + Move Management + Private Pay Nursing = Integrated Senior Care

G.A.P.S = Get curious. Ask better questions. Position yourself as a resource. Show up consistently.

Don't just write care plans—write job descriptions to set the caregivers up for success.

Nursing Process: Assessment > Diagnosis > Planning > Implementation > Evaluation

Purpose-Filled Dementia Care = Better Relationships, Better Care, Better Life

Cycle: CG Engagement → CG Satisfaction → CG Retention & Performance → Business Outcomes

Hiring Branch Managers = 1) heart for the elderly + 2) willingness to learn + 3) self-starters

Scale (8-60+ offices) = Agility + Velocity + Integration

Go Where Others Won’t + Build Community Trust + Deliver Consistently = Rural Home Care Domination

Caregiver Retention = Personal Relationships x Consistent Communication x Feedback Culture

Speed of Success = Think It. Do it. Fix it. Leverage it.

Hire People (Employees) + Trust People (Office Team) + Help People (Referral Sources) = Get More People (Clients)